Return Policy
Returns
tassatec.com offers a 30 day return policy. All merchandise returned for refund within the 30 day return period is subject to a 15% restocking fee. Original shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items. All returns must obtain a prior RMA# (Returned Merchandise Authorization) from tassatec.com. Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 15 days from date of issuance. Returns must be 100% complete, in original factory condition, with all original boxes and packing materials, contain all manuals, inserts, warranty card, , cables and accessories. Additional charges may apply if the merchandise is not returned in 100% complete condition.
Before requesting an RMA (Return Merchandise Authorization), make sure that you have read and understood clearly our Return Policy.
To obtain an RMA#, please email us at info@tassatec.com. RMA#’s and return directions will be emailed to customer within 3 days.
When shipping your package, we recommend that you insure the package you are returning. In the event the package is lost or damaged in transit, tassatec.com shall not be responsible. We suggest that you use a traceable carrier that can provide you with proof of delivery. RMA number must appear clearly on the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way.
We reserve the right to refuse a return on any product that does not meet these requirements.
After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the original credit card used for purchase.
Defective Merchandise
All products sold at tassatec.com are factory brand new and are covered by Manufacturer's Warranty. tassatec.com stands behind the quality and condition of all merchandise sold and our highly trained representatives are available to assist with manufacturer's warranty service, exchange and repair if any item proves defective.
If your merchandise arrives malfunctioning or appears to be defective, please contact us to obtain service, we may decide to repair or replace a defective product via our facility without the warranty. Defective merchandise returned to our facility will be replaced with the same product. Refunds will be subject to a 15% restocking fee less the original shipping charges. The customer is responsible for return shipping and handling charges on all returned items.
Damaged Merchandise
In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please email us at info@tassatec.com. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS or FedEx) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.
Refused Shipments
At tassatec.com, we make every effort to ship orders expeditiously. Merchandise that is refused will be subject to a 15% restocking fee. Shipping and handling charges are non-refundable. If you wish to cancel your order prior to shipping, please contact us as soon as possible at customerservice@tassatec.com. No charges will be posted for cancellations that are made prior to processing and shipping.
Sales Tax
All MA Residents MUST PAY 5% Sales Tax!
Privacy policy
Your information is always kept 100% confidential.
TASSATEC is highly sensitive to the privacy interests of our customers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligation TASSATEC has adopted the following privacy policy (applicable to the information about customers that is required in the course of its business )
1) At no time do we sell any personal information to any entity for any reason.
2) We do not sell, lease, rent or share our e-mail lists or lists of any other identifiable information with other parties.
3) We do not acquire any more information about customers than is required by law , or is otherwise necessary to provide you a high level of service efficiently and securely.
4) People who provide telephone numbers may receive telephone calls regarding orders only!!!
5) When you place an order with TASSATEC your credit card and personal information will be secured by Secure Sockets Layer (SSL) technology.
SSL encrypts your order information so it can be used only by us.
Furthermore, we use an advanced firewall to better protect your information.
6) We will disclose personal information if we are required to do so by subpoena, or written request to cooperate with government investigation.
*** We do our best to protect your personal information.
